Netify have released our 2024 SD-WAN comparison blog article

8x8 Communications Solutions

Sector, Company Type, and Location:Manufacturing  |  Healthcare  |  Retail  |  Public Sector  |  Education  |  Financial Services  |  Legal Services  |  Transportation  |  Professional Services  |  Vendor  |  Europe  |  Asia  |  Australia  |  UK  |  North America
Tags & Search Filters:UCaaS

8x8 is a VoIP (Voice over Internet Protocol) company headquartered in Campbell, California, United States. The company currently hosts offices in the UK, North America, Romania, Singapore and Australia. 8x8's product portfolio offers a range of communications applications, VoIP solutions and security products, including Artificial Intelligence (AI) and advanced analytics. Their solutions are available in several packages for small, medium and large enterprises. 8x8 has received recognition as a Leader in the 2021 Gartner® Magic Quadrant™ for Unified Communications-as-a-Service (UCaaS), Worldwide for the tenth consecutive year.


8x8 Communications Solutions: Comparisons, Review, Benefits, Use Cases, Pros & Cons

Author: Netify Research Team

If you have questions about 8x8 and how their capability is aligned to your needs, email the Netify research team.
UK: North America:

(Please use the UK email for ROW - Rest of the World - questions or enquiries)

Resources and Downloadable Content
Request the very latest 8x8 data sheet PDF directly from your local account team. Please check your junk folder if not received.
Book a demo of the 8x8 services capability over Zoom or Teams. Learn about their management portal, deployment, SLA and support. You will receive an email asking for times/dates, please check your junk folder if not received.
Request your local in-country sales contact. You will receive details as soon as possible - please check your junk folder if not received.
Marketplace Assistance

Are you an IT decision maker building your own SD WAN or SASE Cybersecurity shortlist?

Take our 90 second assessment quiz to find out which top 3 vendors or managed providers are a match for your answers.

Products and Services

8x8 Products and Services:

8x8's product portfolio includes a range of VoIP and communications solutions, with additional cybersecurity and AI capabilities:


Unified Communications:

  • The 8x8 eXperience Communications Platform (comprehensive platform integrating voice, video, contact centre and chat APIs). 
  • Cloud PBX
  • Microsoft Teams Integration
  • Customer Experience Enhancement 
  • Business Continuity Planning
  • Collaboration and Mobility 
  • Customer Experience Enhancement 
  • 8x8 Work Apps (combines business communications into a single application. Leverages Cloud PBX to work remotely)
  • Office Communications
  • Business Phone 
  • Video Conferencing 
  • APIs: SMS, voice, video, chat applications
  • Team Chat

Business Services:

  • Business Continuity Planning
  • Sales and Customer Service
  • Marketing and Demand Generation 


  • Security and Authentication
  • Consumer Proprietary Network Information (CPNI)
  • Secure Coding Practices List (OWASP and CWE)
  • Fraud Detection
  • Secure Endpoint Provisioning


  • Cloud Migration
  • Cloud PBX (IP fax services, full SMS capabilities, local or toll-free numbers in more than 120 countries and unlimited calling in 47 countries, automated customer calling and cloud-based call recordings). 

Advanced Analytics and AI:

  • Automated Customer Service
  • Speech Analytics on Calls 
  • AI Functionality Models 
  • Transactional Data Stores

Changes to the 8x8 eXperience Communications Platform (Summer 2022)

Unified Communications:

  • 8x8 Meetings and Salesforce integration
  • Enhancements to post-meeting summaries, including video snippets and snapshots of shared content from recorded meetings
  • The video layout of meetings is dynamically adjusted and centring the participant's face.
  • Driving mode for meetings
  • Inbound SMS spam blocking from any external number not saved as a contact
  • Enhancements to 8x8 Frontdesk, including parking calls for a specific site which site users can retrieve
  • Interface enhancements and work app usability, including predefined status options, five levels of noise suppression for microphone input and visual banner notifications when the call waiting tone is disabled for parked and incoming calls

Contact Center:

  • Advanced email filtering to distribute emails automatically to best-fit agents and queues based on keywords and content analysis
  • Customers and agents can now attach images, videos and documents such as PDFs when communicating via webchat
  • Merge 8x8 Contact Center directory and 8x8 Work users within Agent Workspace
  • The ability to resize the Agent Workspace Control Panel
  • Enhancements to Quality Management/Speech Analytics and Recordings to enrich post call survey analysis, add to data security and allow for more rigorous interaction evaluation


  • Expanded PSTN replacement services with 8x8 Global Reach™ extending to 54 new countries, including Slovakia, Latvia and Israel

Communication APIs:

  • Improvements to contact management for 8x8 Connect and 8x8 Converse including Contact unification and Contact group segmentation
  • Chat Apps Enhancements and Microsoft Azure Active Directory Single Sign-On supported by 8x8 Connect
Frequently Asked Questions
Which partners do 8x8 support?
What industries does 8x8 deliver solutions for?
What regulations does 8x8 comply with?
Ask a question

Send your local contact from 8x8 a message, this form will reach 8x8 directly.

Contact 8x8
Complete the form to get in touch with a representative from 8x8

Download the the complete guide to 10 SD WAN solutions.

The most comprehensive top 10 guide we have ever created.

List your business

List your business with Netify Learn More →

Please complete the form to ask a question or send a message directly to 8x8. Netify have carefully curated global sales contacts based on your IP location. If you do not receive contact, please check your junk folder.
Book a demo of the 8x8 services capability over Zoom or Teams. Learn about their management portal, deployment, SLA and support. You will receive an email asking for times/dates, please check your junk folder if not received.
A Netify Vendor Briefing is a 30 minute Zoom research session for IT decision makers, and an opportunity to learn about the vendors products, services and business strategies specifically or a related technology or market. We'll also discuss their competitors and which other solutions your business should consider. If you do not receive contact, please check your junk folder.
Netify is the first dedicated global SD WAN & SASE comparison marketplace.

List Your Business