8x8 Communications Solutions

8x8 is a VoIP (Voice over Internet Protocol) company headquartered in Campbell, California, United States. The company currently hosts offices in the UK, North America, Romania, Singapore and Australia. 8x8's product portfolio offers a range of communications applications, VoIP solutions and security products, including Artificial Intelligence (AI) and advanced analytics. Their solutions are available in several packages for small, medium and large enterprises. 8x8 has received recognition as a Leader in the 2021 Gartner® Magic Quadrant™ for Unified Communications-as-a-Service (UCaaS), Worldwide for the tenth consecutive year.

8x8 Products and Services:

8x8's product portfolio includes a range of VoIP and communications solutions, with additional cybersecurity and AI capabilities:

Products:

Unified Communications:

  • The 8x8 eXperience Communications Platform (comprehensive platform integrating voice, video, contact centre and chat APIs). 
  • Cloud PBX
  • Microsoft Teams Integration
  • Customer Experience Enhancement 
  • Business Continuity Planning
  • Collaboration and Mobility 
  • Customer Experience Enhancement 
  • 8x8 Work Apps (combines business communications into a single application. Leverages Cloud PBX to work remotely)
  • Office Communications
  • Business Phone 
  • Video Conferencing 
  • APIs: SMS, voice, video, chat applications
  • Team Chat

Business Services:

  • Business Continuity Planning
  • Sales and Customer Service
  • Marketing and Demand Generation 

Cybersecurity:

  • Security and Authentication
  • Consumer Proprietary Network Information (CPNI)
  • Secure Coding Practices List (OWASP and CWE)
  • Fraud Detection
  • Secure Endpoint Provisioning

Cloud:

  • Cloud Migration
  • Cloud PBX (IP fax services, full SMS capabilities, local or toll-free numbers in more than 120 countries and unlimited calling in 47 countries, automated customer calling and cloud-based call recordings). 

Advanced Analytics and AI:

  • Automated Customer Service
  • Speech Analytics on Calls 
  • AI Functionality Models 
  • Transactional Data Stores

Changes to the 8x8 eXperience Communications Platform (Summer 2022)

Unified Communications:

  • 8x8 Meetings and Salesforce integration
  • Enhancements to post-meeting summaries, including video snippets and snapshots of shared content from recorded meetings
  • The video layout of meetings is dynamically adjusted and centring the participant's face.
  • Driving mode for meetings
  • Inbound SMS spam blocking from any external number not saved as a contact
  • Enhancements to 8x8 Frontdesk, including parking calls for a specific site which site users can retrieve
  • Interface enhancements and work app usability, including predefined status options, five levels of noise suppression for microphone input and visual banner notifications when the call waiting tone is disabled for parked and incoming calls

Contact Center:

  • Advanced email filtering to distribute emails automatically to best-fit agents and queues based on keywords and content analysis
  • Customers and agents can now attach images, videos and documents such as PDFs when communicating via webchat
  • Merge 8x8 Contact Center directory and 8x8 Work users within Agent Workspace
  • The ability to resize the Agent Workspace Control Panel
  • Enhancements to Quality Management/Speech Analytics and Recordings to enrich post call survey analysis, add to data security and allow for more rigorous interaction evaluation

Globalization:

  • Expanded PSTN replacement services with 8x8 Global Reach™ extending to 54 new countries, including Slovakia, Latvia and Israel

Communication APIs:

  • Improvements to contact management for 8x8 Connect and 8x8 Converse including Contact unification and Contact group segmentation
  • Chat Apps Enhancements and Microsoft Azure Active Directory Single Sign-On supported by 8x8 Connect

 

Frequently Asked Questions

Which partners do 8x8 support?

8x8 Technology Alliance Partners:

Microsoft Teams
Salesforce
Google Workspace
Zendesk
Microsoft Azure
Okta
Freshdesk
Hubspot
ICRM
Copper
Mattermost
Planio
Slack
Webex Teams
Dynamics 365
Netsuite
Pipedrive
ServiceNow
Zoho
Fleep
Flowdock
Glitter
GroupMe
iMeet
IRC
Salesforce Chatter
Telegram
Yammer
Alvaria Workforce Management 
Calabrio Workforce Management 
Community Workforce Management 
NICE Enterprise Workforce Management 
OpenText Workforce Management 
Pipkins Workforce Management 
Verint Workforce Management 
1CRM
Bullhorn
Copper
Genesys Cloud CX 
Google Workspace (G-suite)
Office 365
Pipedrive 
NetSuite
Outlook
Sugar CRM
Google Chrome
VTiger

What industries does 8x8 deliver solutions for?

Healthcare
Manufacturing
Professional Services 
Retail
Transportation 
Education
Public Sector 
Financial Services
Legal 

What regulations does 8x8 comply with?

8x8 products and services meet the following certifications:

  • FCC Consumer Proprietary Network Information (CPNI)
  • NIST 800-53 R4
  • HIPAA
  • FISMA
  • US/EU Privacy Shield-certified
  • PCI-DSS 3.2.1. SAQ-D Solution Provider
  • ISO 27001:2013
  • ISO 9001 
  • Data in motion encryption with SIP over TLS and SRTP
  • GDPR
  • Authority to Operate (ATO) from Her Majesty's Government
  • UK Cyber Essentials Plus Accreditation 
  • G-Cloud 7
  • 8x8 is independently audited annually