Citrix SD WAN & SASE Cybersecurity Solutions

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Citrix SD WAN is a next-generation WAN Edge solution that simplifies digital transformation for enterprises. It offers comprehensive security, the best application experience for SaaS, cloud, and virtual apps and desktops, and cloud choice with automation to ensure an always-on workspace.

Citrix SD WAN & SASE Cybersecurity Solutions
Summary

Citrix SD WAN and SASE Solution: Comparisons, Review, Benefits, Use Cases, Pros & Cons

Author: Netify Research Team

If you have questions about Citrix Systems and how their capability is aligned to your needs, email the Netify research team. UK: uk@netify.co.uk  North America: northamerica@netify.com  

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Review

Netify Review

Citrix offer a cloud-based SD WAN and SASE security solution, with capabilities for cloud application connectivity and features such as performance optimisation, all deployed from a single platform. They are a good choice for clients requiring strong integration from Microsoft, as historically the two companies have been closely integrated since Citrix was founded in 1989 developing remote access products for Microsoft operating systems. 

Citrix is able to cater for any company size, however some may find the robust capability of the solution to be unnecessary for smaller deployments. The solution can be difficult to manage due to complex architecture and licensing structures (which is also known to cause some reliability issues). However, these issues are dependent on a client's location and the complexity of the deployment itself. In most cases, Citrix is known to be a high performing solution with few unreliability issues. 

Finally, Citrix is a good choice for clients looking to buy direct from the vendor as they offer a DIY solution directly from their SD WAN orchestrator (though a robust IT team may be required in this case). Some previous client reviews suggest the Citrix platform is costly, however their strong cloud-based SD WAN and SASE offerings make the added cost a worthwhile investment for the right client. 

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About

About Citrix

Citrix Systems was founded in 1989 in Richardson, Texas, North America by Ed Lacobucci, who remained chairman until 2000. The company began by developing remote access products and licensing source code for Microsoft. Today they are a multinational software company based in Fort Lauderdale, Florida, North America who offer SaaS, cloud, networking (SD WAN and SASE), as well as application, server and desktop virtualisation.

Pros & Cons

What are the pros and cons of Citrix SD WAN & SASE Cybersecurity?

List of the pros and cons associated with Citrix SD WAN and SASE security.

Pros

  • Offers DIY solutions direct to clients without the need for a service provider or integrator.
  • Certified as part of the Microsoft 365 Partner Program - one of the only solutions to leverage Microsoft Teams in a virtual environment. 
  • Strong cloud focus/cloud-based SD WAN solution. 
  • Citrix offer a very comprehensive solution, with strong SD WAN, SASE, cloud features and performance optimization. 

Cons

  • Citrix does not have much brand awareness in the SD WAN and SASE vendor market, causing some confusion over their product offering. 
  • A wide range of service provider and integrator partners could cause confusion for IT directors attempting to select a partner in line with business needs. 
Comparison

Comparison

Consider the points below to compare Citrix vs Cisco Viptela vs Cisco Meraki vs HPE Aruba vs VeloCloud SD WAN and SASE security.

Citrix

  • Citrix offer DIY management options, however, co-managed and fully managed must be provisioned via an MSP. 
  • Citrix customers can manage their SD WAN using the same interface as the rest of their product.
  • Citrix supports MPLS, LTE and satellite Internet underlay connectivity.
  • Citrix cater for a majority of client company sizes and industry verticals. 

VeloCloud (VMware)

  • VeloCloud SD WAN is deployed via their global network of public gateways deployed via datacenters. 
  • VeloCloud SASE is sourced via an OEM agreement with Menlo security. It accesses application via their global network of gateways. 
  • VeloCloud supports remote users with a Zero-Trust service model, removing the need for a VPN. 

Cisco Viptela

  • The Viptela solution can be DIY managed direct from the vendor, however co-managed and fully managed can be sourced from an MSP. 
  • Clients will require a robust IT team in order to DIY manage the complex product. 
  • Viptela supports MPLS, 5G/LTE, broadband/Internet and connectivity to IaaS and multi-cloud environments. 
  • Viptela is most suited to large enterprises with expert IT teams. 

HPE Aruba

  • Silver Peak do not offer a specific solution for remote users, however they recommend Aruba Boost for clients working from remote locations. 
  • Silver Peak offers Leased Line Direct Internet Access (DIA), broadband, MPLS, and 4G backup underlay connectivity. 
  • Silver Peak do not offer co-managed or managed services direct (they can be sourced from MSPs). However, they do offer DIY solutions. 
  • Silver Peak offer expertise in WAN optimization with strong offerings in this area. 

Cisco Meraki

  • Meraki boasts a large number of MSP partners, making them a good options for clients looking for a managed solution. 
  • Meraki supports MPLS, broadband, fiber and 3G/4G LTE underlay connectivity. 
  • Meraki does not offer DIY, co-managed or fully managed services direct - they are instead available via MSP partners. 

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SD WAN

What is the Citrix SD WAN Solution?

Citrix SD WAN is a cloud-ready, next generation solution, and is one of only a few to be certified by the Microsoft 365 Partner Program. This allows Citrix to leverage applications such as Microsoft Teams in a virtual environment, ensuring direct connectivity for all office locations. The solution supports MPLS, LTE and satellite internet underlays, and can be deployed in three different ways. There are options for a DIY or a fully managed services deployment solution or as a hybrid cloud solution.

Configuration-Based Key Features:

  • Protocol Visibility: For site, user and session-level protocol visibility. 
  • Automated Cloud On-Ramp: Optimizes connection to applications such as SaaS, cloud and virtual applications. 
  • HDX Service Quality: Citrix HDX protocol is a set of capabilities that are designed to create a high-quality user experience of applications and virtual desktops, with connectivity to any device over any network from the data center. 
  • SD WAN Orchestrator: Works across major clouds and helps to speed up site deployments. 
  • End-to-End Network Visibility: Data is analyzed across the network, including applications, infrastructure, devices and services for a detailed view into the network. 
  • Certified by the Microsoft 365 Partner Program: Creates fast connectivity by optimizing how traffic is sent to Microsoft applications. 

Security-Based Key Features:

  • Built-in stateful firewall: Monitors the entire network including data packets and traffic to prevent security breaches. 
  • Next Generation Firewall (NGFW): NGFW is available to be integrated into the Citrix SD WAN solution from a third party vendor. 

Performance-Based Key Features:

  • QoS: Offers sub-second failover to ensure the network performs optimally, whilst monitoring network conditions at both the destination and traffic-sending ends. 
  • Traffic Redirection: In the event of latency or jitter on the network, the Citrix SD WAN solution will redirect traffic to avoid brownouts or blackouts. 
Find a Service Provider

Which managed service providers offer Citrix?

Filter by tag, location, and service type:
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EuropeAsiaAustraliaSouth AfricaUnited Arab EmiratesUKNorth AmericaSouth AmericaSD WANCASBZTNADIY SD WAN servicesCo-managed SD WAN servicesManaged SD WAN servicesFWaaSSWGMPLSEndpoint protectionFile analysisIoT securitySecurity and complianceMobile threat defenceSecurity service edgeCloud workload protectionManaged securityIntegrationsAnalyticsReporting and statistics (SD WAN)On-premises/Private cloudSaaSCompliance reporting
SASE

What is the Citrix SASE security solution?

Citrix SASE has over 100 PoPs worldwide and is a combination of the Secure Internet Access and SD WAN products, as both contain elements to qualify as a SASE architecture when combined. The solution is presented as a cloud-delivered security stack with over 10 threat intelligence engines, which provide secure access to applications from branch offices, remote locations and mobile users. This offers clients the ability to use direct internet access (DIA) to access applications without compromising on network performance. 

SASE Features:

  • Cloud Access Security Broker (CASB): Enforces all security policies and monitors all activity  between cloud applications and users. The software can either be on-premises or cloud-based. 
  • Malware Protection, Including Data Loss Prevention (DLP) and Sandbox: DLP is designed to stop security breaches, preventing sensitive data from leaving the network. The sandbox is designed to separate running programs to avoid software vulnerabilities and system failures from spreading. 
  • Secure Web Gateway: Protects against web-based security threats, by barring users from accessing malware, malicious websites or web traffic as part of a cyber attack. 
  • Zero Trust Network Access (ZTNA): Protects applications by restricting access to a set of named entities using an identity and context-based logical access boundary. 
  • Remote Browser Isolation: Relocates all browsing activity from a users computer to a remote server, which can be hosted either on-premises or in the cloud. 
  • SD WAN Integration
  • WAN Optimization
Funding

Funding Rounds

1989£0M
2004£20M
Cloud Vendors

How does Citrix access cloud vendors?

Citrix accesses cloud vendors to offer a hybrid cloud SD WAN deployment. Their strongest partnership is with Microsoft Azure, as they are a Gold partner in Application Development, Application Integration, Cloud Platform, Datacenter and Security. Automated provisioning of Citrix SD WAN VPx instances to create a direct connection from branch offices to applications hosted in Azure. Clients can one-click provision resources within new or pre-existing virtual networks to create connections from every site to Azure. Automated virtual path setup is available via the master control node (MCN), and network deployments can be automated by leveraging Citrix SD WAN and Azure Virtual WAN to help connect sites to workloads on Azure. 

Citrix SD WAN capabilities can be accessed via AWS, which is designed to optimize connectivity to IaaS instances and SaaS applications, using AWS Elastic Block Storage (EBS) or AWS EC2. This can be sourced with Bring Your Own License or via the AWS Marketplace. This also allows clients to connect to AWS from remote locations, branch offices and for mobile workers, without the need for a VPN. 

On-ramp is available to Google Cloud Platform (GCP) with virtual SD WAN appliances in the cloud - available from GCP marketplace. This facilitates simpler setup of SD WAN instances in the cloud, providing connectivity from branches to GCP via virtual overlays. The service integrates with HDX using the Citrix Independent Computing Architecture (ICA) protocol - a proprietary protocol for an application server system, to deliver fast connectivity to virtual applications and desktops. Also performs with applications such as G suite, QoS, link bonding and packet inspection. 

Cloud Access

Cloud Access

Amazon Web Services40
Microsoft Azure30
Google Cloud30
WAN Acceleration and Optimisation

Does Citrix offer WAN Acceleration and Optimization?

Citrix offer users their Analytics for Performance product, which is designed to optimize the performance of the SD WAN network. The product will identify where in the connection path, which could be the infrastructure, endpoint or gateway, a problem is occurring. Reporting services are included and offer a ‘self-service’ dashboard where performance data is analyzed and formulated into color-coded metrics and visualizations. This data can be stored, emailed to users or transported to other applications. 

Clients are able to connect multiple cloud-based and on-premises Citrix Desktops and Virtual Applications, allowing admins to monitor the entire delivery estate for comparison reporting. The Infrastructure Dashboards allow clients to monitor user experience (session responsiveness and logon duration) whilst displaying data showing the environment’s uptime and failures for effective maintenance. This helps IT teams to see which network resources need attention. 

Remote Users

How does Citrix support remote users?

Citrix supports remote workers through its subscription based Digital Workspace solution. The subscription is available in a 1-year or 3-year contract and licensing options begin at 25 users. The below prices are based on a USD MSRP monthly average per user for 500 users with a three year subscription. The prices are as follows:

  • Workspace Essentials: 2 USD per user, per month
  • Workspace Standard: 7 USD per user, per month
  • Workspace Premium: 18 USD per user, per month
  • Workspace Premium Plus: 25 USD per user, per month

Citrix’s Digital Workspace solution enables teleworkers to access corporate resources anywhere, anytime by using a Zero-Trust approach rather than traditional VPNs. This product can be used on any device whilst keeping company applications and data secure. It can also be used to roll out remote cloud desktops from anywhere.

Managed, co-managed & DIY services

What is the Citrix managed, co-managed and DIY services solution? 

Citrix’s SD WAN offering can be deployed fully managed or co-managed with a third party managed service provider partner. Alternatively the solution can be managed as DIY by the customer through Citrix’s SD WAN orchestrator central dashboard. The SASE solution from Citrix is cloud hosted and is therefore managed by Citrix themselves. 

Services

Services

Managed20
Co-managed20
DIY60
Portal

What Reporting and Management is available via the Citrix Portal?

Management and reporting for Citrix’s SD WAN solution is available via the single dashboard SD WAN orchestrator. Citrix Analytics and other Cloud service tools are available as an additional option for those not already included in Citrix’s Workplace packages. 

Points of presence

Number of PoPs

Citrix100
VeloCloud150
Oracle*150

*Oracle uses Zscaler PoPs - as such the number reflects the number of Zscaler PoPs worldwide. 

Service Level Agreement

What is the Citrix SLA?

Severity 1:

An emergency situation:

A client's mission-critical products no longer function, with no viable workaround solution. 

 

Customer Success Services - Select

Customer Success Services - Priority

Customer Success Services - Priority Plus

Appliance Maintenance

Logged by

Phone only

Phone only

Phone only

Phone only

Response time

<30 minutes

<15 minutes

<10 minutes

1 hour

Restoration Targets* Non-platform

 

<6hr

<4hr

 

Cloud platform uptime availability in any 30 day calendar period

 

99%

99%

 

RMA shipment (for hardware units)

   

Bronze: 10 days

Gold/Silver: Next business day

Gold Plus: Delivery within 4 hours of Citrix authorizing a replacement product from their Service Center.

Customer participation in resolution

Client's have a dedicated resource available to work with Citrix's team while the issue is being investigated.

Ongoing Customer communication

Every day until situation is stabilized (workaround; date for private); Updates thereafter at customer agreed upon intervals.

Severity 2:

 

A severe loss of service from a feature of a supported product, meaning that operations can continue in a diminished state. 

 

Customer Success Services - Select

Customer Success Services - Priority

Customer Success Services - Priority Plus

Appliance Maintenance

Logged by

Web

Web

Web

Web

Response time

2 hours

30 minutes

<30 minutes

4 hours

RMA shipment (for hardware units)

   

Bronze: 10 business days

Gold/Silver: Next business day

Gold Plus: Delivery within 4 hours after Citrix authorizes the issuance of a replacement product from the service centre.

Customer participation in resolution

Clients have the resource(s) to work with Citrix as needed to support remediation- for example, applying potential fixes/workarounds or running debug tools. The timing of response to requested actions will commensurate with that provided by Citrix unless the client and company agree upon a deviation. 

Ongoing Customer communication

Updates are provided every two business days until the situation is resolves. Clients can agree upon intervals for future updates. 

Severity 3:

 

A partial and non-critical loss of functionality from the supported product.

 

Customer Success Services - Select

Customer Success Services - Priority

Customer Success Services - Priority Plus

Appliance Maintenance

TRM

Logged by

Web

Web

Web

Web

Web

Response time

8 business hours

4 business hours

4 business hours

24 hours

24 hours

RMA shipment (for hardware units)

   

Bronze: 10 days

Gold/Silver: Next business day

Gold Plus: Delivery within 4 hours after Citrix authorizes the issuance of a replacement product from the service center.

Bronze: 10 days

Gold/Silver: Next business day

Gold Plus: Delivery within 4 hours after Citrix authorizes the issuance of a replacement product from the service center.

Customer participation in resolution

The client will have the resource(s) identified to work with Citrix to support remediation- for example, applying potential fixes/workarounds or running debug tools. The timing of response to requested actions will match those provided by Citrix, unless a deviation is agreed upon.

Ongoing Customer communication

Ongoing client communications will continue every five business days until the problem is resolved (or the date of a final fix). With customer approval updates will continue every two weeks after. 

Severity 4:  

A general product usage question or cosmetic issue that does not impair users. 

 

Customer Success Services - Select

Customer Success Services - Priority

Customer Success Services - Priority Plus

Appliance Maintenance

Logged by

Web

Web

Web

Web

Response time

8 business hours

4 business hours

4 business hours

5 days

RMA shipment (for hardware units)

   

Bronze: 10 business days

Gold/Silver: Next business day

Gold Plus: Delivery within 4 hours after Citrix authorizes the issuance of a replacement product from the service center.

Customer participation in resolution

Clients will have the resource(s) required to work with Citrix on request to support remediation- for example applying potential fixes or running debug tools. Response timings to requested actions that commensurate with that provided by Citrix, unless there is a mutually agreed upon deviation. 

Ongoing Customer communication

Clients will receive bi-weekly updates until the issue is resolved (or by the chosen date of resolution). With client approval updates will be provided monthly after. 

Citrix SLA (Citrix, 2021) See more at: https://www.citrix.com/en-gb/support/programs/faqs.html

Frequently Asked Questions
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Deployments

Deployment Region

Europe, Middle East and Africa43%
North America40%
Asia/Pacific29%
Latin America9%
Proposition Focus

Proposition Focus

Features4
SASE/Security4
Cloud4.6
SD WAN4
Industries

Industry Coverage

Finance6%
Manufacturing42%
Services33%
Other19%
Focus

Other Focus

Remote users8
Simplicity4
Complex requirements8
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Geographic

Geographic Focus

EMEA50
APAC30
Americas20

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