ESET was founded on the 1st of January 1992 and is headquartered in Slovakia. The company offers cybersecurity services with a focus on Managed Detection and Response (MDR) and endpoint security solutions designed for both SME's and large global enterprises. ESET was recognised as the most successful Slovak company from 2008-2010 and boasts over 400,000 clients across 200 countries. In 2021 ESET was recognized as a sample vendor in The Forrester TechTide™: Threat Intelligence, Q2 2021 and The Forrester Tech Tide™: Zero Trust Threat Detection And Response, Q2 2021 reports.
Author: Netify Research Team
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ESET's solution focuses on endpoint security and MDR; please see below for products/services offered:
ESET Protect Unified Cybersecurity Platform
ESET Endpoint Security:
ESET Cloud Office Security:
ESET Mail Security:
ESET LiveGuard Advanced (Advanced Threat Defence):
ESET Inspect - Extended Detection and Response (XDR):
ESET Full Disk Encryption (Identity & Data Protection):
ESET Endpoint Encryption (Identity & Data Protection):
ESET Secure Authentication (Identity & Data Protection):
ESET Protect console (Security Management):
ESET Server Security (File Server Security):
ESET Security for Microsoft SharePoint Server (File Server Security):
ESET Threat Intelligence:
Cybersecurity Services:
Business Solutions:
ESET Protect Entry | ESET Protect Advanced | ESET Protect Complete | |
Console (deployed via cloud or on-prem) | ✓ | ✓ | ✓ |
File Server Security | ✓ | ✓ | ✓ |
Modern Endpoint Protection | ✓ | ✓ | ✓ |
Advanced Threat Defense | ✕ | ✓ | ✓ |
Full Disk Encryption | ✕ | ✓ | ✓ |
Mail Security | ✕ | ✕ | ✓ |
Cloud App Protection | ✕ | ✕ | ✓ |
Security Services | Add on | Add on | Add on |
Detection and Response | Add on | Add on | Add on |
Enterprise Solutions:
ESET Protect Entry | ESET Protect Advanced | ESET Protect Enterprise | ESET Protect MDR | |
Console (deployed via cloud or on-prem) | ✓ | ✓ | ✓ | ✓ |
File Server Security | ✓ | ✓ | ✓ | ✓ |
Modern Endpoint Protection | ✓ | ✓ | ✓ | ✓ |
Advanced Threat Defense | ✕ | ✓ | ✓ | ✓ |
Full Disk Encryption | ✕ | ✓ | ✓ | ✓ |
Detection and Response | ✕ | ✕ | ✓ | ✓ |
Deployment and Upgrade | ✕ | ✕ | ✕ | ✓ |
MDR Service | ✕ | ✕ | ✕ | ✓ |
Premium Support Advanced | ✕ | ✕ | ✕ | ✓ |
Mail Security | Add on | Add on | Add on | Add on |
Threat Intelligence | Add on | Add on | Add on | Add on |
Cloud App Protection | Add on | Add on | Add on | Add on |
ESET Protect Mail Plus:
Services:
ESET Premium Support tiers:
ESET Premium Support Advanced | ESET Premium Support Essential | |
Critical severity (A) response time | 2 hours | 2 hours |
Serious severity (B) response time | 4 hours | 4 hours |
Common severity (C) response time | One workday | One workday |
Support availability | 365/24/7 | 365/24/7 |
Caller entry point | ESET Tech Support | ESET Tech Support |
Customer contacts | Unlimited | Unlimited |
Priority call queuing | ✓ | ✓ |
NumOptimizationts eligible for premium treatment | Unlimited | Limited |
Priority access to development teams | ✓ | ✕ |
Proactive informative services | ✓ | ✕ |
Dedicated account manager | ✓ | ✕ |
HealthCheck | One session | ✕ |
Deployment and Upgrade | One session | ✕ |
ESET detection and response services:
ESET Detection and Response Essential | ESET Detection and Response Advanced | ESET Detection and Response Ultimate | |
Malware: missing detection | ✓ | ✓ | ✓ |
Malware: ransomware infection | ✓ | ✓ | ✓ |
Malware: cleaning problem | ✓ | ✓ | ✓ |
General: Suspicious behaviour investigation | ✓ | ✓ | ✓ |
Digital forensic | ✓ | ✓ | ✓ |
Digital forensic incident response assistance | ✓ | ✓ | ✓ |
Basic file analysis | ✓ | ✓ | ✓ |
Detail file analysis | ✓ | ✓ | ✓ |
False positive | ✓ | ✓ | ✓ |
Threat Hunting (on-demand) | ✕ | ✓ | ✓ |
Support - rules | ✕ | ✓ | ✓ |
Support - exclusions | ✕ | ✓ | ✓ |
Initial Optimization | ✕ | ✓ | ✓ |
ESET Inspect related questions | ✕ | ✓ | ✓ |
Deployment & Upgrade | ✕ | ✕ | ✓ |
Threat Hunting (proactive) | ✕ | ✕ | ✓ |
Threat Monitoring | ✕ | ✕ | ✓ |
ESET Technology Alliance solutions
Safetica ONE (DLP & Insider threat protection):
Safetica NXT (DLP & Insider threat protection):
Xopero (Backup and recovery):
ESET Technology Alliance Partners:
ESET is compliant with the following:
ESET can assist businesses in becoming compliant with the following:
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