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Granite offers SD WAN solutions across North America and Canada. They have extensive experience working with government contracts.
Author: Netify Research Team
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Granite is a U.S. network service provider that primarily offers solutions to U.S. domestic multi-location businesses and federal agencies. As of August 2017 Granite were one of nine suppliers awarded a 15 year Federal Enterprise Infrastructure Services Contract. The company currently operate with zero debts which allows for more flexible financial terms for their customers.
Granite offer strong managed SD WAN services leveraging partnerships with vendors such as VeloCloud, Fortinet, Cisco Meraki and Cisco Viptela with 25 PoPs in North America. The solutions offer clients support from Granite’s Network Operations Centers (NOCs) with constant network monitoring. Although Granite do not currently offer a full SASE solution, their Zero Trust Cloud Security services powered by Zscaler to provide secure Internet and Private access - further security services are offered via a partnership with Fortinet. Granite are a suitable choice for large enterprises located in the USA, as many of the company’s managed services are currently only available in North America and Canada.
Granite Communications was founded in 2002 and has its headquarters in Quincy, Massachusetts, United States. Granite has nine regional offices worldwide and employs over 2,300 people. Its offering is primarily focused on government agencies and multiplication businesses in Canada and the United States. Granite offer services such as: Phone, SD WAN, SIP trunking, managed security, mobile voice and data, hosted PBX, Internet access, mobile device management, Wireless WAN, network integration as well as other advanced business communication services all from a single point of contact. The company has 1.75 million managed voice and data lines whilst also serving two thirds of the U.S. Fortune 100 companies. In 2018 Granite had a Net Promoter Score of 56.
Netify have listed the SD WAN and SASE security vendors used by Granite.
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List of the pros and cons associated with Granite SD WAN and cybersecurity.
Consider the points below to compare Granite vs Expereo SD WAN and Cybersecurity.
Click the service provider logo to find out more about each respective SD WAN solution.
Granite offer SD WAN solutions based on VMware, Fortinet and Cisco. The service includes options for cloud orchestration, Active/Active WAN Optimization, application awareness and is access agnostic, featuring a one-provider nationwide network. Multiple access types are available including 4G, DIA and cable, with reporting for Quality of Experience (QoS), advanced network traffic statistics and MOS scores with built-in firewalls and zero-touch provisioning. Solutions leverage Granite’s Network Operations Center which offers constant support from over 150 Cisco engineers.
For more information on Fortinet, see our vendor listing here.
For more information on Meraki, see our vendor listing here.
For more information on VeloCloud, see our vendor listing here.
For more information on Cisco Viptela, see our vendor listing here.
Granite do not currently offer full SASE, however they offer a wide range of security features. The company recently partnered with Zscaler to provide SASE-based Secure Access solutions, integrated with the Granite Guardian security stack.
For more information on Zscaler, see our listing here.
Zero-Trust Cloud Security Services powered by Zscaler:
Granite also offer security services via a partnership with Fortinet. The solution combines Fortinet with the Granite Guardian monitoring service. The solution includes IPS, antivirus, IP and domain reputation, NGFW, AntiSpam, application control, web filtering with constant support from Granite’s NOC.
Granite offer connectivity to different cloud providers, via partnerships with SD WAN vendors.
The Cloud vendors supported by each technology provider are listed below:
For further details into how each SD WAN vendor accesses cloud providers please see the individual listings for: Meraki, VeloCloud, Fortinet.
Granite offers WAN Optimization Services that are chosen by the customer to suit their needs such as appliance, access type and managed service level.
As of March 18th 2020, to assist businesses and government agencies during the Covid-19 Coronavirus outbreak Granite offers a Remote Redundancy Solution. Includes fully managed network services for teleworkers including:
Granite’s managed services solution operates under the name of Granite Guardian. The products range from edge monitoring to fully managed SD WAN optimization services. Granite leverages its Network Operations Center (NOC) to monitor all network locations with US based support. The solution also offers project management services with a premier account support team and help desk services, with guaranteed SLAs.
Granite do not currently offer DIY or co-managed solutions.
Granite's managed services offerings are highlighted in blue, with services that they do not currently offer listed in red. This displays the popularity of each service, comparative to Granite's offerings.
Rock Reports is a single pane of glass, browser based, Executive Information System (EIS) management portal. The portal displays both reports and billing of all network voice and data connections. The Granite Rock Reports Portal features are invoices & breakdown, billing page, filtering and customizable reports for standardized reporting, onboarding report, self-selected usernames & passwords, visibility into all Direct Inward Dialing (DID) including DID’s on hosted voice, Primary Rate Interface (PRI) and Session Initialization Protocol (SIP) communication that are currently with Granite in a DID inventory.
The below table highlights the Granite SLA:
Broadband Services Service Level Agreement:
2nd business day
2nd business day
MTTR (Mean Time To Repair)
30 business days
21 business days
Managed Services Service Level Agreement:
Severity 1 - “S1”
(Severe Business Impact)
Critical system, network or key application outage with critical impact on delivery. Total loss of production Service to entire customer set. Data and voice communication at the site severely impacted. Delivery schedule impact.
Severity 2 - “S2”
(Major Business Impact)
Key component, application, critical end user network is down, degraded or unusable. Potential critical impact on delivery. Data and voice communication at the site affected. Service performance degradation. Delivery largely impacted.
Severity 3 - “S3”
(Minor Business Impact)
A component or minor application is down, unusable or difficult to use. Some operational impact, no immediate impact on delivery. Service outage, but alternative workaround available. Problems that degrade Service, but do not materially impact delivery of Service.
Severity 4 - “S4”
(Little or No Business Impact)
Component, procedure, is unusable but not critical. Alternative is available; deferred maintenance is acceptable. No impact material to Service. No production affected.
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