Masergy is suitable for mid-large enterprises, looking for a managed SD WAN and SASE solution for global or regional networks, because of their OTT solution and Global IP backbone. The offering is very strong in metropolitan areas due to Masergy's historic ability to connect metro areas via their backbone, especially in North America. This is partially due to Comcast's acquisition of Masergy in October 2021, giving the company use of Comcast's advanced fibre network in North America, whilst retaining their own global IP backbone.
However, some clients have reported that Masergy's tier-1 support staff are not as strong as they could be, often requiring support from tier-2 staff before they triage a query, wasting clients time. Further, clients in certain areas outside of North America have reported a lack of PoP coverage - however this is not an issue for most regions due to Masergy's extensive backbone.
The Industry Verticals ideally suited to Masergy’s offering are: Financial, Manufacturing, Healthcare and Professional Services. Although Masergy are known for their dedicated leased line connectivity, they also offer Performance Edge software that allows clients to use public or private broadband, without experiencing high latency and jitter due to a patent-pending boost broadband connection.