For Global companies in the UK & US
Compare the marketPalo Alto Networks are a good option for large global enterprises looking for a solution with integrated SD WAN and SASE and strong cloud capabilities. The solution leverages machine learning to simplify network operations, removing the need for manual control. Further, the company are a good option for those looking for strong access to cloud vendors such as AWS, Azure and Google Cloud. However, caution may be taken as Palo Alto do not offer WAN acceleration and optimization - client’s looking for these services may need to look elsewhere.
Author: Netify Research Team
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Palo Alto Networks acquired CloudGenix (a software company founded in 2013) in 2020. Now, the company is headquartered in San Jose, California, North America and offers SD WAN and SASE solutions. The company were awarded “Customer’s Choice” in the 2021 ‘Voice of the Customer’: WAN Edge Infrastructure by Gartner Peer Insights. Palo Alto’s SASE solution is used by over 2500 enterprises globally. As of 20th July 2021, Palo Alto partnered with Google Cloud to provide native threat detection for virtual private clouds through Cloud IDS, a joint network threat detection service. Their Unit 42 team leverages over 200 threat researchers as part of their threat intelligence support to enhance their products and provide services in the case of advanced attacks.
List of the pros and cons associated with Palo Alto Networks SD WAN and SASE security.
Consider the points below to compare Palo Alto vs Fortinet vs FireEye SD WAN and SASE security.
Click the service provider logo to find out more about each respective SD WAN and SASE solution.
Palo Alto deliver ‘next generation’ Prisma SD WAN, delivering and connecting all branch services from the cloud. The aim is to replace legacy SD WAN platforms with Palo Alto SD WAN which uses machine learning to simplify overall network operations by eliminating 99% of trouble tickets.
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The Prisma Access SASE security solution is designed to replace legacy SASE architectures. The security solution converges next generation SASE and next generation SD WAN into one cloud-delivered platform, securing applications used by workforce users in the branch office, remote or from home. Multiple security products are combined into one integrated service to reduce complexity whilst increasing agility.
The Prisma Cloud Security platform offers comprehensive cloud security, which extends to AWS, Azure and Google Cloud. Palo Alto are an AWS partner, offering VM Series Cloud Migration, SD WAN Connectivity to AWS and hybrid cloud. They are a Microsoft Azure Gold partner in Application Development and Cloud Platform, and a Silver partner in Security. They also partner with Google Cloud and offer Managed Cloud Security through a partnership with Telus.
Palo Alto do not provide WAN optimization or acceleration. However, quality of service (QoS) and application routing services are available to improve performance.
Users that work from home are supported via Palo Alto’s Okyo Garde appliance. The device is available to both Enterprise as well as Home and Small business. The Enterprise edition provides teleworking staff with an easy-to-use and secure extension of the corporate network. The device uses Zero Trust access and multi-layered protection to deliver enterprise grade security to corporate devices on the home network. The lack of network isolation at an employee’s home and the inability to configure VPN or agents to some corporate devices means that the home environment becomes a significant hazard as the enterprise network becomes vulnerable to cyberattack or loss of sensitive data if an employee’s network is inadequately secured. Okyo Garde offers high performance corporate segments through the use of a mesh-enabled Wi-Fi 6 system and multi layer protection for all corporate devices on the network whilst being orchestrated through a single pane of glass. The home network becomes integrated with Prisma Access to provide SASE security without the need for a datacenter and a minimal deployment time to allow remote workers and IT administrators to attend to other tasks. An employee using the Okyo Garde enterprise edition is also able to set up an optional subscription to secure their own personal home network at no additional cost.
Palo Alto is available as a managed service through qualified managed security service providers (MSSP).
Palo Alto offer customers access to their Customer Support Portal, where assets and support cases can be registered and managed, questions can be answered and the Live Community can be accessed.
Below is a table displaying the main focus points of the Palo Alto Networks Service Level Agreement (SLA).
Support Plans and Services offered:
Platinum | Premium | Standard | |
Online support | Yes - 24x7x365 | Yes - 24x7x366 | Yes - 24x7x367 |
Telephone support | Yes - 24x7x365 | Yes - 24x7x365 | No |
Response Times | Platinum | Premium | Standard |
Severity 1 - Critical Product is down, critically affects customer environment. No workaround available. | ≤ 15 minutes | ≤ 1 hour | ≤ 2 hours |
Severity 2 - High Product is impaired, customer production not affected. Support is aware of the issue and a workaround is available. | ≤ 30 minutes | ≤ 2 hours | ≤ 4 hours |
Severity 3 - Medium A Product function has failed, customer production not affected. Support is aware of the issue and a workaround is available. | ≤ 2 hours | ≤ 4 hours | ≤ 12 hours |
Severity 4 - Low Non-critical issue. Does not impact customer business. Feature, information, documentation, how-to and enhancement requests from customer. | ≤ 4 hours | ≤ 8 Business hours | ≤ 48 hours |
Additional Services | Platinum | Premium | Standard |
Premium United States Government (“USG”) Support | N/A | Yes, if eligible | N/A |
Security Assurance | Yes, if eligible | Yes, if eligible | N/A |
Expert Assistance | Yes, if eligible | N/A | N/A |
Focused Services including Plus and Elite tiers | Optional, if eligible | Optional, if eligible | N/A |
Hardware RMA | 4-hr Premium or 4-hr Platinum | Premium or Platinum | Standard |
Advance Replacement Service: 4-Hour Replacement (available only for Hardware located within a specified range of Palo Alto Networks service locations) | Yes, if eligible | No | No |
Advance Replacement Service: Next Business Day Service | N/A | Yes | No |
Return and Repair | N/A | N/A | Yes |
Palo Alto End User Support Agreement. (Palo Alto, 2020.) See more at:https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/legal/palo-alto-networks-global-customer-support-services-terms-and-conditions-eusa.pdf
Customer Success Plans and Services Offered:
Premium | Standard | |
Online support | Yes - 24x7x366 | Yes - 24x7x367 |
Telephone support | Yes - 24x7x365 | No |
Response Times | Premium | Standard |
Severity 1 - Critical Product is down, critically affects customer production environment. No workaround available yet. | ≤ 1 hour | ≤ 2 hours |
Severity 2 - High Product is impaired, customer production up, but impacted. No workaround available yet. | ≤ 2 hours | ≤ 4 hours |
Severity 3 - Medium A Product function has failed, customer production not affected. Support is aware of the issue and a workaround is available. | ≤ 4 hours | ≤ 12 hours |
Severity 4 - Low Non-critical issue. Does not impact customer business. Feature, information, documentation, how-to and enhancement requests from customer. | ≤ 8 Business hours | ≤ 48 hours |
Self-help guidance:
| Yes | Yes |
Customer Success Team assistance:
| Optional, if eligible | No |
Additional Services | Premium | Standard |
Premium United States Government (“USG”) Success | Yes, if eligible | No |
Focused Services including Plus and Elite tiers | Optional, if eligible | No |
Hardware RMA | Premium or Platinum | Standard |
Advance Replacement Service: 4-Hour Replacement (available only for hardware located within a specified range of Palo Alto Networks service locations) | No | No |
Advance Replacement Service: Next Business Day Service | Yes | No |
Return and Repair | N/A | Yes |
Palo Alto End User Support Agreement. (Palo Alto, 2020.) See more at:https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/legal/palo-alto-networks-global-customer-support-services-terms-and-conditions-eusa.pdf
Palo Alto’s solution supports DIA, MPLS and LTE connectivity underlay services. As a vendor, Palo Alto do not manage or support SD WAN underlay. However, these services may be available via one of their service provider partners (See, Which service providers do Palo Alto support?).
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