Welcome to the Netify order portal for BT Business Broadband

Points to remember before completing your sale

All calls should be recorded
You must mention the CPI (Consumer Price Index) to your customer: £4 per year for Cloud Voice Express bundles, £3 per month for Solus Broadband orders
Never represent your business as BT (please refer to the guidelines).
Ensure you obtain customer authorisation before releasing pre-check data
Read the sales confirmation script, ensuring it includes: Pricing amount excluding VAT, product features, contract term, CPI price increases, your status as an Authorised Reseller for BT
Ask the customer to confirm their agreement to the sale

Note: You do not have to disclose your identity at the beginning of sales calls unless asked. However, you must inform the customer who is processing the sale, e.g., "Your sale today is being processed by XYZ, Authorised Reseller for BT."

Good to know

Remember to ask your customer to answer their telephone during the Broadband installation process. Openreach may call from any number, from 0800 to their own personal mobile phone.
Check your Airtable for updates, you may need to respond to a customer discrepancy - failure to do so will result in order delays.

BT Business Broadband order form from Netify

This order form can be used to order Solo and Cloud Voice Express Broadband services. Please use our WhatsApp chat if you have any questions relating to your order.

Never claim to be: An associate of BT, A colleague of BT, In collaboration with BT, An affiliate of BT, Working in an alliance, syndicate or joint venture with BT, Working on behalf of BT, Doing work for BT, Working with BT, Working for BT, A part of BT, Instructed by BT, Account managing for BT.

Reseller company name *

Please enter the company name of the BT Authorised Supplier submitting this order.

Agent's name submitting the order *

First

Last

Email address of the agent completing this order *

Please add the customer's title *

Please enter your customer's first and last name *

First

Last

Have you requested a pre-check for this customer? *

Please select your order type *

Is your order a winback? If your customer is moving from TalkTalk, Vodafone, Zen, Origin, or Plusnet. they will experience some potential downtime, selling 4G Failover with Broadband Enhanced or Pro will ensure no downtime occurs.

Please enter the business name of your customer *

This should match the entry on Companies House where possible: https://find-and-update.company-information.service.gov.uk/

Please add the customer's main landline number *

Please enter your customer's mobile number *

IMPORTANT: Please inform the customer that they will receive a call from Openreach to arrange access to their premises. This call may come from an 0800 number or the engineer’s personal mobile. They must answer their mobile during the installation process.

Please enter your customer's email address *

IMPORTANT: Please ask the customer to check their email (including their junk folder) for communications from BT Business.

Please add the customer's installation address *

Please also include where they would like the BT Business Hub installed, e.g. Comms room, next to reception.

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Please select the product you have sold *

Please select your Broadband feature package *

Note, if you are ordering 4G EE Failover, please ensure your customer achieves good or better 4G indoor signal strength. https://ee.co.uk/help/mobile-coverage-checker

Please enter the contract term *

60 month terms attract the most commission. Please ensure your customer is aware of their contract term.

Please confirm the monthly fee you have charged your customer *

Please refer to the offers PDF.

Does your customer require Expert Setup? *

Expert Setup is included at no additional cost with the Enhanced and Pro Broadband packages. However, we recommend ordering Expert Setup ONLY if the customer chooses Complete Wi-Fi, as a BT engineer will install the Wi-Fi discs for them. Expert Setup may also be beneficial if the customer has limited IT knowledge or is in a vulnerable situation.

Does your customer require a static IP address? *

Please ask your customer requires a static IP address. If they don't know, they probably do not require a static IP. Note: Broadband Essentials does not come with a free static IP address.

Please enter the connection fee you have charged the customer *

Delivery fee of £9.95, connection fee of £39.95 applies. (Plus VAT)

Does your customer require McAfee Cybersecurity protection? *

IMPORTANT: Please ensure you are discussing McAfee Cybersecurity with EVERY customer. 1 licence costs £4.99 (excluding VAT) covering unlimited mobiles, and up to 5 laptop or PC devices. Your customer can buy up to 5 licences, to protect up to 25 laptop of PC devices. Ensure you ask how many latop or PC devices your customer is using within the business. Note: You must tell the customer that they will need to register for BT Business My Account to access the McAfee download. McAfee virus scanning software protects customer devices from malware viruses, spyware, and ransomware by detecting and removing threats in real time. It offers regular updates to defend against new threats, scans files and websites, and blocks malicious downloads.

Does the customer have a phone number associated with their existing Broadband service? *

Does the customer require a handset? *

Does the customer require an additional handset? *

You must confirm whether your customer has 10 Employee's or less? *

If the customer has 10 employees or less, they must sign an EEEC document (European Electronic Communications Code). This can be done either at time of order or BT will generate an email which your customer can click to approve. Netify can help with advice to make the signing of EEEC documents simple. Read more here: https://www.ofcom.org.uk/phones-and-broadband/accessibility/proposals-to-implement-new-eecc You can avoid completing an EECC document by option for e-sign order acceptance where the BT system will send your customer an email - please ask to learn more.

Please enter the download and upload speeds provided to the customer (You must always call record telling the customer their speeds unless you are submitting an EECC or e-sign) *

You should always inform the customer of their download and upload speeds using the BT Wholesale checker: https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Please confirm you have informed the customer that 24, 36 and 60 month terms are available. *

You must ensure your customer is aware of all available contract terms. There are no offers on 24 month contracts. Please always ensure you are offering different pricing for 36 and 60 month contracts - i.e. you should discount the 60 month term to ensure pricing is lower vs 36 month terms.

Please confirm you have explained the CPI (Consumer Price Index) price rises to your customer *

In-contract (CPI) price increases must now be conveyed clearly to the customer in pounds and pence, for each year of their contract. PLEASE REMEMBER: This impacts all service providers, not just BT. As of 17/01/25, all BT Business products will be subject to price increases as follows: Broadband Only (SOLUS) packages: £3 per month each year from 1st April. Cloud Voice Express bundles: £4 per month each year from 1st April. Additional CVE licence: £1 per month each year from 1st April. Unlimited Call Plans: £0.50 each per month each year from 1st April. An example of this (for a 36-month SOLUS contract) would be: “Your monthly price is £30.95, increasing to £33.95 on 1 April 2025 and to £36.95 on 1 April 2026.” It is NOT sufficient to state a broader timeframe for when the price rise will occur, e.g. “Your monthly price will increase by £3 each April until the end of your contract”.

Please ensure you have read the call confirmation script to the customer, ensure they are aware of your company name, i.e. "XYZ Telecom, Authorised Supplier for BT" *

Your sale today is being processed by [INSERT YOUR AUTHORISED SUPPLIER NAME]. You are [INSTALLING NEW]/[WINNING BACK]/[RE-SIGNING]/[UPGRADING] to [INSERT PRODUCT – USE FULL NAME WITH NO ABBREVIATIONS] on [INSERT CONTRACT TERM], with expected download speeds of [INSERT MBPS] and upload speeds of [INSERT MBPS]. The monthly price of £XX.XX is fixed for your contract term but is subject to the CPI (Consumer Price Index increases - you must provide your customer with the figures in pounds and pence). Your benefits include [List benefits package PRO/ENHANCED/ESSENTIALS]. You have added [List any add-ons sold, such as McAfee, Complete Wi-Fi, or additional handsets] at £XX.XX per month/upfront. One-off charges of [INSERT INSTALL FEE AND DELIVERY FEE] for installation, delivery, and additional hardware will appear on your first bill. You will be billed quarterly and in advance. All prices exclude VAT. Contracts are subject to BT’s terms and conditions, available at business.bt.com. Early termination before the end date will incur cancellation fees. Standard pricing applies after your contract ends, and BT will contact you with renewal offers.

Please confirm you have call recorded ALL interactions with your customer *

You must call record all interactions with your customer.

Please confirm the customer is aware that they will return to standard pricing at the end of their contract *

Longer term contracts help to protect the customer against BT package price rises. (This does not include the CPI price rises)

Please add notes to your order as required

Is there anything we need to know about your order, please add notes here.

Welcome to the Netify order portal for BT Business Broadband

Points to remember before completing your sale

Good to know

BT Business Broadband order form from Netify

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