The 2025 Market Guide to Secure Global SD-WAN Managed Service Providers

The Netify 2025 market guide to Global SD-WAN Managed Service Providers
The Netify 2025 market guide to Global SD-WAN Managed Service Providers

For enterprises operating worldwide, connectivity is often of highest importance and one of the best ways to solve this is through managed SD-WAN services. In this market guide, we'll cover the leaders of managed SD-WAN (Software-Defined Wide Area Network) services, highlighting emerging trends, networking capabilities and differentiators.

Market Overview: Managed SD-WAN Services in 2025

Managed SD-WAN solutions enable organisations to balance business needs, such as performance, security and operational efficiency - significantly improving user experiences. By converging network technologies, cybersecurity protocols and cloud-native architectures can prove to be a worthwhile asset - also providing real-time threat mitigation and delivering scalable, intelligent networking capabilities across global operations.

How SASE, a cloud based solution, offers centralised management and seamless integrations for Secure Service Edge capabilities, providing both improved performance and security.
How SASE, a cloud based solution, offers centralised management and seamless integrations for Secure Service Edge capabilities, providing both improved performance and security.

As we look towards the latter end of 2025, we're expecting the SD-WAN market to continue to grow, with increased focus on integration with SASE frameworks and zero-trust architectures. Providers are increasingly differentiating through AI-driven operations, sustainability initiatives and specialised industry solutions. Enterprise adoption has accelerated dramatically, with over 65% of multinational organisations now implementing some form of SD-WAN network to support distributed workforces and multi-cloud environments. The trend towards consolidation amongst providers continues, with telecommunications giants acquiring specialist SD-WAN providers to improve their service portfolios and extend global reach.

Why Choose Managed SD-WAN vs DIY SD-WAN

IT Decision Makers often question whether to choose a managed SD-WAN network or a more hands-on approach - whilst DIY SD-WAN/in-house implementations offer greater control, managed services alleviate network management responsibilities. By utilising technological expertise from specialised providers, organisations' internal IT teams can focus their attention on integrating new technologies and advancements, rather than worrying about network uptime, security vulnerabilities or latency issues for Software-as-a-Service (SaaS) applications.

Choosing between Managed and DIY SD-WAN services.
Choosing between Managed and DIY SD-WAN services.

It should also be noted that co-managed opportunities create a good balance between managed and DIY SD-WAN, therefore leaving experts to take on the responsibility of the overall network that managed SD-WAN involves, whilst the control elements of DIY SD-WAN are also implemented for IT teams to utilise.

When considering cost efficiency and potential ROIs, managed SD-WAN providers can prove to be beneficial, not only upon deployment but via continuous monitoring, security updates and technical support, providing organisations with predictable operational expenses, reduced complexity and the flexibility to quickly make changes to deployments, offering rapid changes that outperform IT teams.

Key Evaluation Criteria for Secure SD-WAN Providers

Given the vast capabilities that SD-WAN has to offer, it's important that IT Decision Makers consider all facets of each solution to ensure shortlisted solutions are best tailored to their requirements.

Service Deployment Model (Fully Managed SD-WAN vs Co-Managed SD-WAN) for Network Management

As we've already alluded to, choosing the SD-WAN deployment model to fit your needs is highly important - for businesses with smaller/less experienced teams or complex requirements, fully managed SD-WAN providers offer external expertise. However, if your business still needs more direct control of the network, we'd recommend utilising co-managed SD-WAN services, where you'll work alongside industry leaders to manage your network.

Geographic Coverage and Network Reach

Arguably the most important factor of choosing any managed SD-WAN provider or SD-WAN solution is the geographic coverage that the vendor covers, with some vendors having a more limited network reach, emphasising the importance of choosing high performance connectivity options that are strategic to your business' operating region.

Service Level Agreements (SLAs) and Performance Guarantees

To guarantee network performance and that critical applications don't experience downtime, managed SD-WAN vendors can often pair their solutions with SLAs. These SLAs work on key metrics, such as latency, jitter and packet loss, minimising resultant issues to provide improved application performance and protecting against disruptions to operations.

Key Metrics that SLAs can often adhere to.
Key Metrics that SLAs can often adhere to.

Network Operations Centre (NOC) and Support for Business Needs

Through NOCs, managed SD-WAN services can be supplemented with 24/7 global monitoring, utilising dedicated engineers to keep network performance and security running smoothly. Providers may also offer proactive management and issue detection via Artificial Intelligence (AI) automations, clear escalation paths or engineers with specific certifications relevant to your industry.

Enhanced Security and Additional Services (SASE, Cloud, Zero Trust)

Secure Access Service Edge (SASE) forms the progression from SD-WAN, combining its network performance capabilities with security offerings such as Zero Trust Network Access (ZTNA), Cloud Access Security Broker (CASB) and Secure Web Gateway (SWG) to create a single cloud-based and connected network infrastructure - offering an all-in-one solution to fit wider business needs, whilst also often providing greater cost efficiency to the SD-WAN infrastructure.

The Routing and Security improvements of leveraging SD-WAN and SASE.
The Routing and Security improvements of leveraging SD-WAN and SASE.

Whilst considering additional services, it's also worth noting any limitations that legacy systems may cause for your business network. In order to create a scalable solution that still meets business needs, whether that be to begin harnessing cloud-based applications or resource sharing across previously traditional WANs (and multiple locations), utilising the expertise of a managed solution rather than relying on the network to be managed in house can smooth out any potential issues.

Analytics and Reporting

One of the key service offerings of managed SD-WAN is the analytics and reporting capabilities that provides real-time and historical network performance data. Used to monitor the running of core operations within the SD-WAN infrastructure and the effectiveness of multiple network connections (broadband internet, 5G, MPLS and leased lines), these analytics support informed IT decision-making, helping to optimise network performance and determine ROIs.

Compliance and Regulatory Support

Enterprise networks that have to adhere to regulatory frameworks (such as GDPR, HIPAA for healthcare and PCI DSS for retail) often benefit from the built-in assistance that SD-WAN can provide. Reputable providers maintain key certifications (ISO 27001, SOC 2) and offer data sovereignty guarantees ensuring management data remains within specific borders. It's important to note that some providers specialise in specific regulated industries with tailored solutions for healthcare or government sectors, while also assisting with compliance documentation such as Data Processing Agreements.

Industry-Specific Regulations that organisations can often face.
Industry-Specific Regulations that organisations can often face.

Pricing Models and Cost Considerations

Managed SD-WAN services typically use per-site monthly fees tiered by bandwidth or flat-rate pricing. Providers vary in what features come standard versus as add-ons and contract terms generally range from 3-5 years, though some offer flexible monthly options.

When comparing costs, enterprises should evaluate whats included in each package (hardware, circuit support, SLAs, security), identify potential hidden costs such as SD-WAN deployment fees or change requests and how each package fits potential growth in demand over the length of the contract to determine the true total cost of ownership and potential ROIs.

Leading Global Managed Service Providers of SD-WAN (UK/NA)

We've detailed the leading SD-WAN telecommunications carriers and MSPs from the UK and North America that offer global capabilities. Whilst all solutions deliver core network management functionality, each differ in their delivery models, regional strengths and the customers they target.

AT&T Business

AT&T Logo
AT&T Logo

Leader #1 position in global managed SD-WAN market share

Headquartered in Dallas USA, AT&T are a leading global telecommunications provider, with the highest share of the global managed SD-WAN market. Their extensive network spans more than 200 countries across the Americas, EMEA and Asia-Pacific offering the SD-WAN overlay an extensive backbone and widespread partner access.

AT&T offers both fully managed and co-managed SD-WAN solutions with support for multiple technologies (Cisco Catalyst, VMware VeloCloud). Their service is backed by 99.99% uptime SLAs, 24/7 global NOCs with follow-the-sun support and 4 hour on-site hardware replacement in major cities. Same day change requests often accommodated and AT&T provide customers with multi-language support for multi-region use cases.

AT&T partners with the likes of Palo Alto Networks and other security specialists or leverage their in-house cybersecurity unit to deliver SASE capabilities. They also provide direct cloud connectivity to major cloud services including AWS, Azure and the Google Cloud Platform.

AT&T's reputation centres around their reliability and convenience as a one-stop shop that can bundle multiple access types such as MPLS, Internet, 5G wireless and SD-WAN under a single contract.

Verizon Business

Verizon Logo
Verizon Logo

Leader Commonly ranked top three for managed SD-WAN services worldwide.

Verizon Business are one of the largest telecommunications providers in America, delivering enterprise-grade network solutions to Fortune 500 companies and governmental organisations worldwide. Following significant investments in fibre optic infrastructure and strategic acquisitions, the company has improved their managed SD-WAN services capabilities.

Their global IP backbone and strategic partnerships enable service delivery across more than 150 countries, with particularly strong coverage throughout North America and Europe. To complement this, Verizon's infrastructure includes over 160,000 route miles of fibre, connecting to major business centres and data exchange points globally.

Verizon offers both fully-managed solution and co-managed service options, providing customers access to the Verizon Enterprise Center portal for network visibility and control. Their multi-vendor approach supports various technologies including Cisco and Versa Networks, allowing organisations to leverage existing investments whilst maintaining unified management.

A key differentiator is their integrated LTE/5G wireless backup capability leveraging Verizon Wireless infrastructure. Service guarantees include 24/7 monitoring from multiple global NOCs and defined SLAs featuring sub 4 hour repair times for critical issues and specific latency guarantees on certain network routes.

Verizon combines managed SD-WAN with either Zscaler cloud security or their own Advanced Threat Protection services, creating a secure network offering that meets regulatory compliance requirements. This approach particularly suits enterprise customers and regulated industries requiring high reliability, though customers report that Verizon's size can occasionally translate to less agility or higher costs compared to smaller providers.

Lumen Technologies

Lumen Technologies Logo
Lumen Technologies Logo

Prominent Typically placed just outside the top three globally

Lumen Technologies (formerly CenturyLink) operates one of the world's largest fibre networks, spanning multiple continents. Their background in telecommunications, combined with strategic acquisitions (including Level 3 Communications), has them well-positioned to offer managed SD-WAN services. With a Tier 1 backbone and particularly strong coverage throughout North America and Europe, Lumen's network infrastructure encompasses over 450,000 route miles of fibre, connecting more than 180,000 on-net buildings and 2,200 public/private data centres globally.

Lumen's Network-as-a-Service approach provides flexible deployment options ranging from fully managed to co-managed SD-WAN, supporting multiple vendor platforms including Versa, Cisco and VMware.

When considering Lumen's underlay options, they deliver 99.99% core network uptime with defined latency commitments across their owned backbone, complemented by 4 hour hardware replacement guarantees in metropolitan areas. Their approach to service delivery emphasises proactive monitoring through AI-powered analytics that preemptively identify and address potential issues before they impact business operations.

Lumen's Security capabilities are available through their integrations with adaptive threat detection partners and native platform features. Meanwhile, Lumen offers cloud connectivity options for major providers including AWS and Azure, facilitating easy integration with multi-cloud architectures through dedicated private connections.

Whilst Lumen has historically been recognised for its technical excellence and continues to serve demanding enterprise clients, recent market assessments indicate their innovation momentum may be slowing compared to more aggressively expanding competitors. We'd however recommend that Lumen remain a reliable choice for organisations requiring predictable performance.

Comcast Business (Masergy)

Comcast Business Logo
Comcast Business Logo

Challenger Number 1 in the US and beginning to expand Globally

Comcast Business significantly expanded its global capabilities through the acquisition of Masergy in 2021, combining Comcast's US network infrastructure with Masergy's global expertise. This was essential for Comcast as it allowed them to move from a primarily US-focused provider into a global competitor, particularly for enterprises requiring more complex network management capabilities.

The combined entity now spans over 80 countries across the Americas, Europe and Asia, moving away from Comcast's previously US-centric operations. However, positive remnants of this still show, with their network architecture leveraging Comcast's extensive last-mile infrastructure in North America.

Comcast's service is primarily delivered as a fully managed offering, though customers can access co-management-esque capabilities through their self-service portal. This hybrid approach offers enterprises flexibility where needed but leans primarily on expert oversight and support, which is far better suited for more complex requirements.

One key benefit of Comcast's service is their SLA offerings, including 100% packet delivery across their core network and 99.99% uptime commitments. Their 24/7 NOC support infrastructure provides multi-layered monitoring and management capabilities, with especially strong incident response times for US locations where they maintain direct infrastructure control.

Comcast's integrated security architecture leverages Fortinet for SD-WAN and security components, providing built-in next-gen firewall capabilities, IDS/IPS and optional managed SOC services. On top of this, they offer unified communications (UCaaS) integration, allowing customers to consolidate all of their network and communications services into a single package.

They also stand out for their analytics and AIOps functionality, which continuously optimises network paths and generates anomaly alerts through machine learning algorithms. This technical sophistication is complemented by an award-winning customer service reputation with proactive performance monitoring and alerting, making them particularly attractive to mid-sized enterprises requiring more complex capabilities.

BT

BT Logo
BT Logo

Leader Ranked fourth globally for managed SD-WAN

BT are the UK's largest telecommunications provider, serving multinational enterprises across diverse sectors, with their longstanding experience in telecommunications having directly translated into their SD-WAN offerings.

Their global network spans more than 180 countries through their proprietary infrastructure and local partnerships, with particularly strong coverage in EMEA and Asia-Pacific regions. BT's network assets include significant submarine cable investments, multiple global data centres and over 5,400 points of presence worldwide - therefore BT makes an ideal service provider for enterprises with globally dispersed operations.

BT offers fully managed SD-WAN services, supporting a range of vendors solutions. Their vendor agnostic approach emphasises customisation based on individual business requirements, with professional services teams providing consultative guidance throughout implementation and ongoing operations.

Their service commitments are underpinned by high-standard SLAs (99.95% global WAN uptime), MPLS-based underlay networks with regional latency guarantees and 24/7 'follow-the-sun' NOC support delivered through ITIL-based service management processes.

Whilst the built-in security depends on the chosen vendor, BT's security capabilities include firewall management and SASE solutions via partnerships with Zscaler and Palo Alto Networks Prisma.

We'd argue that BT's extensive experience with multinational enterprise deployments and telecommunications is a key differentiator, whilst we'd also recommend BT for their understanding of global regulatory environments and specialised expertise serving highly-regulated industries with strict compliance requirements.

Vodafone Business

Vodafone Logo
Vodafone Logo

Leader Also a Leader in Global WAN Services for the seventh consecutive year

Well known for their extensive mobile network footprint, Vodafone make full use of this to deliver integrated fixed-mobile connectivity solutions. As a major global telecommunications provider with particular strength in mobile services across EMEA and parts of APAC, Vodafone brings a slightly more unique approach to the SD-WAN marketplace.

Beyond their mobile network, Vodafone maintains their own backbone infrastructure and undersea cables in core regions, complemented by partner agreements to extend coverage to approximately 150 countries worldwide. Their network architecture places emphasis on integrating fixed and mobile technologies, providing enterprises with unified connectivity experiences across more diverse access methods.

Vodafone offer fully managed SD-WAN service utilising Cisco Catalyst SD-WAN. This service is backed by service level agreements targeting 99.95% uptime and 4 hour response times for more urgent issues. Their operations infrastructure maintains 24/7 Network Operations Centres in the UK and India, whilst also leveraging local country operations for on-site support in regions where Vodafone operates as an ISP.

Security capabilities include SASE capabilities through partnerships with vendors such as Zscaler and Palo Alto Networks' Prisma Access, providing integrated security features.

Vodafone's key differentiator is fixed-mobile convergence, offering integrated 4G/5G connectivity within its SD-WAN solutions that can serve as backup or primary connections depending on location requirements and, therefore, should be a standout feature for enterprises in very rural locations.

Colt Technology Services

Colt Technology Services
Colt Logo

Visionary 2024 Frost & Sullivan Technology Innovation Leader in European managed SD-WAN

Colt Technology Services are a UK based telecommunications provider, specialising in high-bandwidth connectivity solutions across Europe, Asia and North America. Colt also place particular emphasis on metro fibre networks in key business hubs and has established itself as a preferred provider for organisations requiring guaranteed performance across financial centres and technology sectors.

Colt's coverage spans 30 countries where they maintain their own infrastructure, with an architecture that can make the most of their own fibre, connecting major business districts, data centres and cloud providers, delivering predictable performance for latency-sensitive applications. This underlay is all harnessed through their fully managed SD-WAN offering, which leverages VMware VeloCloud. It should also be noted that Colt does sometimes offer co-management options for enterprise clients.

Colt's SLA structure includes latency guarantees with financial penalties for non-compliance. When considering performance, a distinctive capability of Colt's offering is their PrizmNet On Demand portal, which allows customers to adjust bandwidth requirements in real-time, providing flexibility for businesses with variable connectivity needs.

For security capabilities, Colt partners with third-party providers such as Palo Alto Networks rather than offering in-house security stacks. This approach focuses on integration quality rather than proprietary solutions, which can be a key factor in accommodating customers with existing security investments or specific compliance requirements.

Colt differentiates through performance metrics, offering industry-leading low-latency routes and quick provisioning, ideal for businesses such as financial trading firms and media companies transferring large datasets. While their global reach is less extensive than larger telecommunications providers, their focused approach delivers superior performance in key business locations.

GTT Communications

GTT Communications Logo
GTT Communications Logo

Challenger Experienced global managed SD-WAN provider

GTT Communications is a managed service aggregator, combining multiple carriers into a single offering. Following financial restructuring that completed in 2022, GTT has refocused on enterprise services, emphasising their carrier-agnostic approach that mixes various connectivity options (MPLS, internet and 4G) to optimise cost and performance.

Maintaining a tier 1 global backbone, GTT offers network reach across 190 countries, leveraging partnerships to remove the necessity of owning last-mile infrastructure everywhere. Notably, GTT have no upstream providers and maintain direct peering relationships globally, reducing latency and improving performance.

GTT offers both fully managed and co-managed service models, supporting technologies from vendors such as HPE Aruba and Fortinet.

GTT offers standard 99.9% end-to-end uptime commitments with service credits for outages exceeding 4 hours. They maintain 24x7 Network Operations Centres in both the US and EMEA regions, providing proactive monitoring of their backbone and customer sites.

For security integration, GTT partners with established vendors such as Fortinet and Palo Alto Networks rather than developing proprietary solutions. Their portfolio includes SASE and direct cloud connectivity services to major providers including AWS and Azure, facilitating hybrid cloud architectures with consistent performance.

GTT's key differentiation comes from their "build anywhere" capability that avoids carrier lock-in, making them particularly suitable for organisations that don't want to rely on a single vendor or in rural locations where vendors aren't present across all regions.

Aryaka

Aryaka Logo
Aryaka Logo

Innovative Consistently recognised in Gartner’s Magic Quadrant for WAN Edge Infrastructure

Aryaka operates as a cloud-first SD-WAN and SASE provider with its own global private network, offering an alternative to traditional carrier approaches. Aryaka pioneered the delivery of network-as-a-service solutions specifically designed for global enterprises requiring predictable performance.

Their architecture includes 40 globally distributed Points of Presence, connected by a private core network, enabling service delivery in over 100 countries. Unlike carriers, Aryaka emphasises middle-mile infrastructure optimisation, addressing a common performance bottleneck for global applications, which can significantly benefit the SD-WAN overlay.

Aryaka exclusively provides a fully managed service model, handling all aspects of deployment, management and ongoing optimisation.

Aryaka's network guarantees SLAs of 99.99% uptime and region-specific latency promises, which is all supported by extensive performance monitoring and optimisation. To further support their customer's Aryaka also provides 24/7 global support infrastructure with multi-layer monitoring of both network performance and application-level metrics.

Their integrated network security portfolio features a unified SASE solution that combines SD-WAN technology with firewalling and web security hosted at their PoPs, alongside a managed remote access solution for secure WAN access.

Aryaka stands out for their Network as a Service and SD-WANaaS offering, particularly beneficial in challenging regions and Asia-Pacific.

Hughes Network Systems

Hughes Network Systems Logo
Hughes Network Systems Logo

Niche Player Specialist managed SD-WAN provider

Based in Maryland, USA, Hughes Network Systems combines satellite expertise with managed SD-WAN solutions to cater to remote and distributed enterprise requirements.

Hughes implements a hybrid approach that leverages both satellite technology (HughesNet) and terrestrial connections (DSL, cable, LTE) to deliver service across 100 countries, with particular strength in North America and remote locations. Their ability to incorporate satellite connectivity makes Hughes particularly adept at serving locations with poor connectivity options, including rural branches and temporary sites.

The service is primarily delivered as fully managed through HughesOn but occasionally offers co-management options for larger accounts.

Hughes provides 99.9% network availability (with separate SLAs for satellite connections) and a 4 hour restoration target for primary outages via backup links. This is backed up by next business day standard change request handling and a 24/7 NOC based in the US, with global support capabilities specifically trained in troubleshooting complex hybrid connectivity environments.

Security capabilities include integrated UTM/firewall solutions for secure connectivity and cloud connectivity through dedicated gateways as part of their managed SD-WAN offerings. Finally, it should be noted that Hughes has established itself as a specialist for retail and distributed enterprise segments.

Zayo Group

Zayo Group Logo
Zayo Group Logo

Leader Leader in managed SD-WAN since 2022

Zayo Group specialise in fibre-based connectivity solutions for enterprise and carrier customers. Their network footprint extends across 50 countries with fibre backbone primarily concentrated in North America and Europe, expanding via partners in Asia. Zayo maintains over 19 million fibre miles globally with 133,000 route miles connecting more than 1,500 data centres and 28,000 on-net buildings, providing particularly strong connectivity options in major business centres.

Zayo offers fully managed SD-WAN services, with 24x7 support teams across North America and Europe, backed by a 99.9% uptime guarantee and low-latency SLAs on owned fibre routes. Their operational model features change management that is typically processed within 24 hours via their ticketing system, with dedicated support channels for enterprise customers.

NOC operations in North America and Europe provide security assistance, whilst security solutions are available via partners (no in-house SASE yet) and cloud connectivity through Packet/Alkira, leveraging Zayo's data centre presence.

Zayo's key differentiator is their owned fibre infrastructure, which can represent a shortlistable option for enterprises prioritising connection quality and predictable performance across major business hubs.

MetTel

MetTel Logo
MetTel Logo

Leader The only US-based Leader in the Gartner Magic Quadrant for Managed Network Services for two consecutive years

MetTel, founded in 1996 and headquartered in New York, offers managed services for multinational enterprises across both North America and UK. Their approach emphasises intelligent automation and service excellence, garnering recognition from industry analysts and enterprise customers.

MetTel provides full national coverage in the US and international reach, utilising their own private backbone and partnerships with major carriers. They offer support for voice, data, IoT, mobility services and SD-WAN technology with 4G wireless backup and fully redundant data centres for automatic failover and high reliability across a range of connectivity options.

Offering a managed service model only, MetTel provides SLAs covering service performance, incident response and time-to-repair, with penalties for missed targets and the ability for customers to claim credits or cancel services if SLAs are repeatedly missed. A notable feature of MetTel is their automated SLA tracking via the customer portal, providing enterprises with transparent performance monitoring and accountability.

MetTel's enhanced security capabilities include FWaaS and mobile security through partnerships, such as Sotera SecurePhone. Their portfolio also includes AI-powered network automation, SASE integrations, cloud security and IoT management capabilities.

MetTel's primary differentiator is their AI-driven managed network offering, with advanced automation resolving 61% of network incidents autonomously and significantly improving analyst efficiency. This intelligent approach delivers high customer satisfaction.

IBM Managed Network Services

IBM Logo
IBM Logo

IBM targets large enterprises and governmental organisations with complex multi-regional requirements. Their service delivery extends across more than 175 countries through direct offices and carrier partnerships, leveraging data centres alongside carrier-neutral integration capabilities, accommodating complex hybrid networking requirements.

IBM exclusively offers fully managed network services, with service commitments including custom SLAs per contract with typical 99.99% uptime targets and 24/7 monitoring. To back this up, IBM offers support through ITIL-aligned processes, dedicated service managers for large accounts and 24/7 global network command centres delivering high-touch services.

Security capabilities are delivered through IBM Security services (QRadar) with Zero Trust consulting, providing integrated protection across diverse network environments

IBM's key differentiator is integration with their broader IBM technology portfolio, which can be beneficial for enterprises looking to align their network, cloud services and application performance requirements.

DXC Technology

DXC Logo
DXC Logo

DXC Technology, formed from the 2017 merger of HPE Enterprise Services and Computer Sciences Corporation, operates across more than 70 countries. DXC maintains significant delivery centres in India, Philippines, Central Europe and Vietnam, recently expanding with a Canadian sales centre in Toronto to complement existing North American and UK operations, supporting over 350 customers, such as major financial, healthcare and public sector organisations.

DXC offers fully managed, subscription-based OPEX models, partnering with major OEMs while leveraging both on-premises and cloud-based management platforms. Their performance commitments include enterprise-grade SLAs featuring 15 minute response times for urgent incidents, with 24x7 global support centres delivering consistent service quality across diverse geographies.

DXC holds ISO/IEC 27001 certification alongside CHECK & CREST certified testing capabilities, as well as offering management for security strategy, risk management, incident response and compliance.

Bell

Bell Logo
Bell Logo

Bell, headquartered in Toronto, are Canada's largest telecommunications provider. Maintaining alliance partnerships in over 100 countries, Bell offer a fully managed service model with optional co-management capabilities through their customer portal.

Their network infrastructure delivers 99.9% uptime SLAs (with higher guarantees available through redundant links). Customer support operates through a 24/7 bilingual (English/French) Network Operations Center based in Canada, providing proactive monitoring and local dispatch services within Canadian territories alongside international support through partner relationships, meanwhile service changes typically within 24-48 hours.

Security capabilities include optional SASE services built on Check Point and Fortinet technologies, along with Zero Trust Network Access solutions managed through Check Point and Cisco platforms.

Their bilingual capabilities and deep understanding of Canadian regulatory requirements make them especially attractive for enterprises with significant Canadian presence.

wdt_ID wdt_created_by wdt_created_at wdt_last_edited_by wdt_last_edited_at Provider Headquarter Region Service Delivery (Fully vs Co-managed) SLAs Change Times Security Integrations
1 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM AT&T Business USA (NA) Full or Co-managed (flexible tiers) 200+ countries via AT&T global network (extensive backbone, partner access) 99.99% core uptime SLA, 4-hour on-site hardware replacement (in major cities), Change requests typically same-day SASE via third-party integrations (e.g., Cisco Umbrella, Palo Alto), Cloud Connectivity to AWS/Azure, Optional ZTNA services
2 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM Verizon Business USA (NA) Full or Co-managed (customer portal access) 150+ countries (global IP network + partners), Strong in Americas & EMEA 99.95% availability standard, Offers latency SLAs on MPLS links, Change SLA: config changes in <24h SASE bundles (uses Zscaler, Palo Alto for security), Cloud Interconnects (Azure, AWS, etc.), Mobile WAN via partner integrations
3 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM Lumen Technologies USA (NA) Full or Co-managed (NaaS options) 60+ countries (owns Level3 Tier-1 backbone), Very strong US/EU fibre network 99.99% core network uptime, Latency targets on core routes, Standard 4-hour hardware fix in metros SASE offerings via VMware, Versa, Cloud connections (AWS/Azure), No native ZTNA
4 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM Comcast Business (Masergy) USA (NA) Fully Managed (co-manage via portal available) 80+ countries (Masergy global SD-WAN cloud network + partner links), Strong in Americas, Europe, some Asia 99.99% core uptime, 100% packet delivery SLA on cloud network, Changes via portal or provider in <4h SASE-ready (Fortinet), UCaaS integrations, Cloud on-ramp via Masergy, ZTNA via partner options
5 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM BT (British Telecom) UK (EMEA) Fully Managed (co-manage on request) 180+ countries (BT Global Services network & partners), Strong in EMEA/APAC 99.95% global WAN uptime, MPLS underlay with latency SLAs, Standard change SLA: next-business-day BT Security (managed firewall, Zscaler), Cloud connect, ZTNA via AnyConnect/Zscaler
6 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM Vodafone Business UK (EMEA) Fully Managed (with customer portal) 150+ countries (Vodafone + Partner network), Strong mobile network integration 99.95% uptime, 4-hour response for critical faults SASE via Prisma Access/Zscaler, Mobile WAN (4G/5G), Cloud connections, ZTNA via partners
7 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM Colt Technology UK (EMEA) Fully Managed (co-managed for large clients) 30 countries (Europe & Asia focus, high-density fibre), Global hubs connected 99.99% uptime, Low-latency guarantees, Fast provisioning SLA SASE via partners (Palo Alto), Cloud via Equinix, Limited ZTNA
8 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM GTT Communications USA (NA) Fully Managed (co-manage via portal available) 190+ countries (Tier-1 IP backbone + local partners), Global PoPs 99.9% end-to-end uptime, Credits for >4hr outage, Changes in 24h SASE via Fortinet/Palo Alto, Cloud connect, Remote access via GlobalProtect
9 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM Aryaka USA (NA) Fully Managed (cloud-delivered SD-WAN) 40+ global PoPs, 100+ countries via leased line overlay 99.99% uptime, <150ms intercontinental latency, Changes via portal Built-in SASE, FWaaS, SWG included, Cloud acceleration, ZTNA included
10 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM Hughes Network Systems USA (NA) Fully Managed (some co-manage for large accounts) 100+ countries (strong in NA & remote via satellite), Terrestrial + satellite links 99.9% availability, 4-hour restoration, Changes next-business-day Fortinet UTM, Integrated satellite broadband, Limited cloud/ZTNA
11 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM Zayo Group USA (NA) Fully Managed (with SD-WAN pro services) 50 countries (strong NA & Europe fibre, partners in Asia) 99.9% uptime, Low-latency SLAs, Changes within 24h Managed SD-WAN + connectivity, Security via partners, Cloud via Packet/AWS, No direct ZTNA
12 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM MetTel USA (NA) Fully Managed (co-management via portal possible) 200+ countries (aggregator model with many carriers), Starlink satellite 99.9% uptime typical, 100% uptime with dual links, Installs in weeks SASE via VMware/Fortinet, Starlink satellite, Cloud gateways, Optional ZTNA integrations
13 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM IBM (Network Services) USA (NA) Fully Managed (outsourced, highly custom) 175+ countries via IBM offices/carriers, Uses client or IBM circuits Custom SLAs, Often 99.99% uptime, ITIL-aligned change/incident SLAs IBM Security (QRadar, z-series), IBM Cloud/all cloud support, Zero Trust via IBM framework
14 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM DXC Technology USA (NA) Fully Managed (outsourced) 70+ countries (DXC presence), Partner telcos for last-mile Custom SLAs, 99.99% with redundancies, Changes under 4h for critical DXC Security services (Palo Alto etc.), Cloud integration, Zero Trust via custom design
15 hyelland 21/05/2025 10:26 AM hyelland 21/05/2025 10:26 AM Bell Business (BCE) Canada (NA) Fully Managed (co-managed via portal) 100+ countries (strong NA, partners globally) 99.9% uptime, High with redundancy, Changes in 24-48h Fortinet UTM, Satellite/terrestrial mix, Limited cloud/ZTNA