This form should be used to order new or winback BT SoADSL.
BT are moving to a fully digital service. This means ADSL can no longer be sold unless there is no SoADSL availability. SoADSL is the new digital version of ADSL.
You can now add Cloud Voice Express but ONLY is the customer bandwidth is 2.5Mbps or higher (download speed).
Ask the customer to confirm the number they would like to port into BT ADSL.
Enter N/A if you are providing a new number.
If yes, this means the current provider is an LLU (they operate their own infrastructure). Please inform the customer there is potential for downtime as they migrate to BT Business. Selling the Enhanced package with 4G Hybrid Connect will provide temporary connectivity to minimise downtime but the customer must be eligible (i.e. minimum of 3 bars of signal).
For a list of LLU Providers, please click here.