New BT SoADSL Broadband Order Form

This form should be used to order new or winback BT SoADSL.

Thank you!

Reseller company name*

Name of sales agent placing this order*

Email address of the agent placing this order*

BT are moving to a fully digital service. This means ADSL can no longer be sold unless there is no SoADSL availability. SoADSL is the new digital version of ADSL.

You can now add Cloud Voice Express but ONLY is the customer bandwidth is 2.5Mbps or higher (download speed).

Please select your sale type*

Please select your order type*

Customer's full trading/business name*

If you are adding the new service to an existing BT account this must match the name on that account and should also be the same on Companies House. If the details are incorrect please send an email to support@networkunion.co.uk where a member of the support team will investigate this for you.

Customer title*

Customer first name/last name*

Does your customer's business have 10 employees or less?*

If the customer has 10 employees or less, they must sign an EEEC document (European Electronic Communications Code). This can be done either at time of order or BT will generate an email which your customer can click to approve. Netify can help with advice to make the signing of EEEC documents simple.

Job function*

Is this contact a key decision maker?*

Does your winback or new business customer have any existing BT Business accounts (not residential) - if yes, please ask for the phone number associated with this account

Adding winback or new orders to an existing BT Business account avoids the delay of LE creation (setting up the customer as a brand new account).

If your order is a winback from a competitor, please enter the landline number associated with their existing Business Broadband*

Customer landline contact number*

Customer mobile number (mandatory for all orders)*

If you do not enter a mobile number for your customer (not a landline), the order will be put in discrepancy by the BT back office team which will create additional delay.

Customer Email Address (mandatory for all orders)*

This email address should be the best contact address for your customer as BT will provide order updates. We also use this address as the customer's username, please ensure they are aware. Residential to Business conversion customers will lose their BT Internet email address when they migrate.

Company type*

Limited companies and partnerships will need to have a company registration number. Charities should have a charity number.

Limited company number*

Enter N/A if the company is not Limited.

Full installation address and postcode*

Please include any information about where the customer would like their service installed, e.g. Reception, Ground Floor.

Does the customer have a different correspondence address to the install address?

Is the site contact the same as the order contact?*

Credit check section - for new customers to BT Business. Don't forget, if the customer has an existing BT Business (not Residential) phone number, you do not have to credit check the customer.

If your customer has a head office or admin address which is different to the installation address, please enter the details here.

This address will be used for billing.

Directors home address

Directors date of birth

DAY/MONTH/YEAR

How long has the director lived at their home address?

If less than 2 years, please include the Directors previous home address

Security challenge question

This will be used by BT to validate your customer when they call and is not optional.

Customer challenge answer

End of credit check section.

Tell us about your order*

Complete as much detail as possible. Please include contract term, Broadband package (Essentials/Enhanced) and any VAS (Value add services).

Please confirm whether your customer would like a new number or wishes to port an existing number*

Please confirm the number your customer would like to port

Ask the customer to confirm the number they would like to port into BT ADSL.

Enter N/A if you are providing a new number.

Select the contract term you have sold your customer*

What price have you given your customer?*

Please ensure you have reviewed the latest offers.

Select the Broadband package you have sold your customer*

With the majority of orders, Value line is the standard option. However, your customer may benefit from a Standard line which offers an improved fix time SLA of 'End of next working day' fix time. Value line offers 'End of second working day' SLA fix time.

Does your customer require Hybrid Connect (4G Broadband backup)?*

If you are offering 4G Hybrid Connect Broadband backup, please ensure the customer can receive at least 3 bars of signal strength using the EE checker here. (Link will open in a new tab)

Does your customer require a new BT Business Hub? (Provided as standard)*

Have you sold BT Complete Wi-Fi? (Recommended value add to improve Wi-Fi strength)*

Complete WiFi will help your customers WiFi coverage throughout their office using discs which create a meshed signal to keep speeds consistently good. Check Toolkit or offers for current pricing.

Does your customer require Expert Setup with Complete WiFi?

Expert Setup is FREE but only with the Enhanced Broadband package. Expert Setup will send a BT engineer to setup and install the WiFi Complete discs. You can still sell Expert Setup with Essentials but there is an additional cost - please refer to the Toolkit.

Please complete this section if your order is a Winback from a BT competitor.

Please state the losing provider?

Note: If your customer is moving from BT residential to BT business, this will need to say 'BT Consumer'.

LLU check - is the losing provider one of the following telecoms companies?*

If yes, this means the current provider is an LLU (they operate their own infrastructure). Please inform the customer there is potential for downtime as they migrate to BT Business. Selling the Enhanced package with 4G Hybrid Connect will provide temporary connectivity to minimise downtime but the customer must be eligible (i.e. minimum of 3 bars of signal).

For a list of LLU Providers, please click here.

End of Winback section.

Please add the download and upload speeds you have quoted the customer*

Due to the Ofcom code of practice, we must clearly advise customers of what speeds to expect. Use: https://www.broadbandchecker.btwholesale.com/#/ADSL and add the high/low numbers.

Does your customer need a static IP address?*

Important: Please ask your customer whether or not they require a static IP address. Static IP addresses are required for applications such as CCTV.