Resign BT FTTC+PSTN Line Broadband Order Form

Due to the transition to digital services, it is no longer possible to upgrade customers to FTTC - you can only resign customers on a 12 month term. Note that this order will be rejected if SOGEA or FTTP is available to your customer.

Thank you!

Reseller company name*

Name of sales agent placing this order*

Email address of the agent placing this order*

Please inform the customer they can only resign on a 12 month contract*

I understand this resign is only for 12 months

Please select your order type*

Customer's full trading/business name*

Please enter the customer name from the pre-check if possible.

Customer title*

Customer first name/last name*

Does your customer's business have 10 employees or less?*

If the customer has 10 employees or less, they must sign an EEEC document (European Electronic Communications Code). This can be done either at time of order or BT will generate an email which your customer can click to approve. Netify can help with advice to make the signing of EEEC documents simple.

Job function*

Is this contact a key decision maker?*

Customer landline contact number*

Customer mobile number (mandatory for all orders)*

If you do not enter a mobile number for your customer (not a landline), the order will be put in discrepancy by the BT back office team which will create additional delay.

Customer Email Address (mandatory for all orders)*

This email address should be the best contact address for your customer as BT will provide order updates. We also use this address as the customer's username, please ensure they are aware. Residential to Business conversion customers will lose their BT Internet email address when they migrate.

Full installation address and postcode*

Please include any information about where the customer would like their service installed, e.g. Reception, Ground Floor.

Does the customer have a different correspondence address to the install address?

Is the site contact the same as the order contact?*

Tell us about your order*

Complete as much detail as possible. Please include contract term, Broadband package (Essentials/Enhanced) and any VAS (Value add services).

Please confirm the phone number which is used by the existing FTTC Broadband

Please add the telephone number which is used by the existing FTTC Broadband.

What price have you given your customer?*

Please ensure you have reviewed the latest offers.

Select the Broadband package you have sold your customer*

With the majority of orders, Value line is the standard option. However, your customer may benefit from a Standard line which offers an improved fix time SLA of 'End of next working day' fix time. Value line offers 'End of second working day' SLA fix time.

Does your customer require Hybrid Connect (4G Broadband backup)?*

If you are offering 4G Hybrid Connect Broadband backup, please ensure the customer can receive at least 3 bars of signal strength using the EE checker here. (Link will open in a new tab)

Does your customer require a new BT Business Hub? (Provided as standard)*

Have you sold BT Complete Wi-Fi? (Recommended value add to improve Wi-Fi strength)*

Complete WiFi will help your customers WiFi coverage throughout their office using discs which create a meshed signal to keep speeds consistently good. Check Toolkit or offers for current pricing.

Does your customer require Expert Setup with Complete WiFi?

Expert Setup is FREE but only with the Enhanced Broadband package. Expert Setup will send a BT engineer to setup and install the WiFi Complete discs. You can still sell Expert Setup with Essentials but there is an additional cost - please refer to the Toolkit.

Please add the download and upload speeds you have quoted the customer*

Due to the Ofcom code of practice, we must clearly advise customers of what speeds to expect. Use: https://www.broadbandchecker.btwholesale.com/#/ADSL and add the high/low numbers.

Does your customer need a static IP address?*

Important: Please ask your customer whether or not they require a static IP address. Static IP addresses are required for applications such as CCTV.

Please enter the telephone number associated with the pre-check

Please paste your pre-check data here*

Please paste the data you received from the pre-check here.