Upgrade/Resign BT Solus SOGEA Broadband Order Form

Please note: If your customer is migrating from FTTC to Solus SOGEA, this does not count as an upgrade. To count the order as an upgrade, you would need to add Cloud Voice Express or, if the customer is on Essentials Broadband, upgrade to the Enhanced Broadband package.

Thank you!

Please confirm you understand that this order is for a Solus standalone product which will not provide a new landline number or port the customer's landline number*

Yes I understand - no landline number will be provided and no porting of the customer's existing landline number will be requested

Reseller company name*

Name of sales agent placing this order*

Please select your order type*

Email address of the agent placing this order*

Customer's full trading/business name*

Please enter the customer name from the pre-check if possible.

Customer title*

Customer first name/last name*

Does your customer's business have 10 employees or less?*

If the customer has 10 employees or less, they must sign an EEEC document (European Electronic Communications Code). This can be done either at time of order or BT will generate an email which your customer can click to approve. Netify can help with advice to make the signing of EEEC documents simple.

Job function*

Is this contact a key decision maker?*

Customer landline contact number*

Customer mobile number (mandatory for all orders)*

If you do not enter a mobile number for your customer (not a landline), the order will be put in discrepancy by the BT back office team which will create additional delay.

Customer Email Address (mandatory for all orders)*

This email address should be the best contact address for your customer as BT will provide order updates. We also use this address as the customer's username, please ensure they are aware. Residential to Business conversion customers will lose their BT Internet email address when they migrate.

Full installation address and postcode*

Please include any information about where the customer would like their service installed, e.g. Reception, Ground Floor.

Does the customer have a different correspondence address to the install address?

Is the site contact the same as the order contact?*

Tell us about your order*

Complete as much detail as possible. Please include contract term, Broadband package (Essentials/Enhanced/Pro) and any VAS (Value add services).

Select the contract term you have sold your customer*

What connection charge have you applied to this customer?*

Please ensure you review the latest offers PDF to establish the connection charge for your customer. Customer must be aware that all pricing excludes VAT.

What monthly price have you given your customer?*

Please ensure you have reviewed the latest offer PDF. Customer must be aware that all pricing excludes VAT.

Select the Broadband package you have sold your customer*

Broadband Pro includes Complete Wi-Fi to improve and extend wireless coverage within the business together with the latest BT Hub 3 router.

Does your customer require Hybrid Backup (4G Broadband backup)?*

If you are offering 4G Hybrid Backup, please ensure the customer can receive at least 3 bars of signal strength using the EE checker here. (Link will open in a new tab)

Does your customer require a new BT Business Hub? (Provided as standard)*

Sell the Pro Broadband package if the customer wants the latest Hub 3.

Have you sold BT Complete Wi-Fi? (Recommended value add to improve Wi-Fi strength)*

Complete WiFi will help your customers wireless coverage throughout their office using discs which create a meshed signal to keep speeds consistently good. Check Toolkit or offers for current pricing.

Please Note: Resigns of complete WiFi DO NOT pay commissions; ONLY new provisions are eligible for commissions.

Does your customer require Expert Setup with Complete WiFi?

Expert Setup is FREE but is generally only provided if the customer is choosing Complete Wi-Fi as part of the Pro Broadband package or as an optional extra. There is limited value in offering Expert Setup if the customer is not choosing Complete Wi-Fi.

Please add the download and upload speeds you have quoted the customer*

Due to the Ofcom code of practice, we must clearly advise customers of what speeds to expect. Use: https://www.broadbandchecker.btwholesale.com/#/ADSL and add the high/low numbers.

Does your customer need a static IP address?*

Important: Please ask your customer whether or not they require a static IP address. Static IP addresses are required for applications such as CCTV.

Please enter the telephone number associated with the pre-check

Please paste your pre-check data here*

Please paste the data you received from the pre-check here